Why there is no sound in the browser Google Chrome

What to do when there is no sound in the browser Google Chrome? This can happen for various reasons, so it can be difficult to find the conflicting component that upsets the work of the program. To solve the problem, there are many ways designed for specific situations. If the real reason for the disappearance of the sound is unknown, it is worth trying all the options listed below in turn, "from top to bottom". Thus, the chance of bringing the sound back is dramatically increased.


Often, the loss of sound is the result of mechanical breakdowns. However, in some cases, the reason why the sound in the browser does not work may be an overflow of garbage or cache files. There may be errors in the audio or video being played.

First of all, you should check for browser updates. And also make a reinstallation with a complete cleaning of files. In particular, you will need to clean the registry (you can use the CCleaner program to do this automatically).

If you do not want to spend time on reinstallation, or it does not help, then you should resort to the methods listed below.

Adjust the volume on your device

The most banal option is that the sound is disabled on the device itself.

It is worth checking the speakers or headphones, it is possible that they have a minimum volume set.

Adjusting the volume on a PC
Adjust the sound on your computer

To do this, you will need to pay attention to the megaphone icon, which is located in the lower right part of the screen. Sometimes he can hide in a tray. If you click on it, a small menu will open in which the overall volume level for the entire system is adjusted. It is worth looking into the mixer, where you can adjust the volume of individual programs (relevant for Windows 10 users).

Check your browser settings

If everything is in order with the system, then the next item is the browser settings. Google Chrome allows you to adjust not only the overall sound level, but also adjust it for individual tabs. Instructions for checking the sound level:

  1. Open the browser.
  2. Go to the menu (click on the three vertical dots).
  3. Select Settings.
  4. Rewind the page to the very bottom.
  5. Click on the "Advanced" button.
  6. Go to the "Privacy and Security" section.
  7. Open Site Settings.
  8. Select Sound.
  9. Adjust the sound level.
Adjust the sound in Chrome
Manage sound tuning in Google Chrome

After that, the problem should be solved. But, if the failure continues, then you will have to resort to other methods.

Flash Player Update

Back in 2017, Adobe declared Flash Player obsolete, after which it began to be actively replaced by a more modern HTML5 player, providing a better level of security and high performance. All users could see special notifications urging them to uninstall Flash Player and permanently switch to HTML5.

However, in the case of older versions of browsers, users could easily skip these notifications. One of the reasons that the sound in the browser is missing may be a conflict between Flash Player and HTML5.

To solve the problem, just update Chrome, the flash player will be deleted, after which the sound will appear.

The "three dots" button in the upper right corner – "Help" – "About chrome browser". The update will start automatically. When it is complete, restart the browser.

At the same time, you can not lose support for Flash Player if you use the Ruffle plug-in, which allows you to play multimedia, "simulating" a flash player.

Disabling the Flash Player Module

If for some reason reinstalling the browser is impossible (for example, this particular version of Google Chrome is required, or there are concerns about a drop in performance on a weak netbook), then it makes sense to completely disable the flash player module. What do you need for:

  1. Start the browser.
  2. Enter the settings.
  3. Go to "Advanced".
  4. Find the Privacy and Security section.
  5. Click on "Site Settings".
  6. Select Security.
  7. Find the line "Flash".

Now you should see if Flash Player is disabled. To do this, pay attention to the option "Prevent sites from running". If it is gray, the player is disabled. Separately, it is worth looking into the "Blocking" item, it is likely that some sites have a ban on the playback of content due to any restrictions.

Clear the cache

Junk files and excessive cache overflows can cause both performance degradation and audio loss. Instructions for clearing the cache in Chrome:

  1. Open the browser.
  2. Open the history with Ctrl+H.
  3. Select Clear History.
  4. Select the "All Time" period.
  5. Highlight cookies and cache.
  6. Click on "Delete Data".

Clearing the Cache in Chrome
Clear the cache in google chrome

The process may take a couple of minutes, depending on the power of the computer.

Hardware Inspection

Sometimes it turns out that no one way helps. Then it makes sense to check the equipment itself, which may be faulty.

To do this, you need to connect speakers or headphones to another device (smartphone, laptop, tablet or PC), and then try to play the audio. If there is no sound, then the problem is in the equipment itself and it will need to be taken to the service, or buy a new one.

Restore settings

To enable sound in Google Chrome by rolling back the settings, you will need:

  1. Log in to your browser.
  2. Open the menu.
  3. Click on "Settings".
  4. Rewind down and select Advanced.
  5. Select the "Reset settings and remove malware" section.
  6. Click on "Restore Settings".
  7. Confirm action.

This will completely reset the home and start pages. Extensions and themes, as well as content display settings, cookies and various site data stored in the browser will be removed.

Other problems and their solution

If none of the methods had the expected effect, then the reason may lie in other options. It is possible that the sound disappeared due to:

  • extensions – some of them have the ability to block sound;
  • Synchronization with a device that has the sound turned off – you need to go to the "Users" section in the browser settings to disable all synchronized devices;
  • virus software — free anti-virus utilities like Dr.Web Cureit can remove viruses and return the computer to a normal state;
  • outdated version of the browser – it is worth installing the latest version to return the sound, while it is worth taking care of saving passwords and bookmarks in advance;
  • system file corruption – it is recommended to completely delete all browser files and reinstall it.

If absolutely nothing helps, it is worth trying to contact technical support and specialized communities. It is possible that there may be users who have encountered a similar problem, and they will have a solution that is typical for the current situation.

Mike Lombardi/ author of the article

QA Engineer, Head of Automated Software Testing Department. Knowledge of Java, C/C++, JSP, HTML, XML, JavaScript, SQL, and Oracle PL/SQL. Journalist and Columnist in the IT field. Website Creator and Administrator.