Viber is a popular messaging and voice calling app. Unfortunately, there are times when users can’t download the app on an Android device. This article will explain how to troubleshoot and fix this problem.
Check for System Requirements
Before attempting any troubleshooting steps, it is important to make sure that the device meets the system requirements for Viber:
- Android 4.0 or higher
- Minimum of 512 MB RAM
Check Google Play Store
The first step is to check if Viber is available on the Google Play Store. If it is not, then the user should check if their device is supported. If the device is supported, then the user should contact the manufacturer or carrier to find out if the app is available in their region.
Check Internet Connection
The next step is to check that the device is connected to a reliable internet connection. If necessary, the user should switch to a different network or try connecting to a different Wi-Fi network.
Reboot the Device
If the device is connected to the internet and Viber is still not available, then the user should reboot their device. This can help to clear any cached data that may be causing the issue.
Clear Google Play Store Cache
If the problem persists, then the user should clear the cache of the Google Play Store. This can be done by going to Settings > Apps > Google Play Store > Storage > Clear Cache.
Uninstall and Reinstall Viber
If all the above steps have been followed and the problem still isn’t resolved, then the user should uninstall and reinstall the Viber app. This process can be done by going to Settings > Apps > Viber > Uninstall. Once the app has been uninstalled, the user can download Viber again from the Google Play Store.